Returns & Exchanges
At Bonded Bottle Shop By Whiskey Bonded, we strive for complete satisfaction with every pour; however, due to the nature of alcohol sales, returns are generally restricted to damaged or incorrect shipments. Please inspect your delivery immediately and contact us within 48 hours if there are any issues with your order.
Report Issues
Email our support team with your order number and clear photographs of any damaged bottles or incorrect items received.
Verification
Our team will review your claim within 2 business days to verify the eligibility for a refund or replacement based on state compliance laws.
Secure Packaging
If a return is authorized, carefully repack the unopened item in its original shipping container to prevent further damage during transit.
Resolution
Once the returned item is received and inspected at our warehouse, we will issue a full refund to your original payment method or ship a replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing